This totally SUCKS. (That’s a capital S.U.C.K.S)
Unfortunately, the Chanel representatives that we spoke with gave us the wrong information. It appears that Black Satin will not be available at Chanel.com until NOVEMBER 15th. GAH!
When we first read the New York Times article, we called Chanel right away and the customer service agent said she would call us back within 24 hours with the information on when Black Satin would be available online. Being the impatient product junkie that we are, we called back before the 24 hours were up and a different agent told us that it will be available “beginning at 10am, Central time on Sunday the 15th.” Those were her exact words.
In addition, the original customer service agent called back and left us a voice mail message that indeed Black Satin would be available on “the 15th.”
And this totally made sense to us because the New York Times article said that Chanel would be shipping to stores on Monday, so why wouldn’t the online store take orders on Sunday and ship on Monday as well? Gah. Gah. Gah.
So, dear readers, we are sorry for the misinformation. Hopefully you are on the list at your local Chanel counter, because it seems that November 15th will be the day it’s available at Chanel.com